Frequently Asked Questions

Common Questions about Template Tuning Service

This section contains commonly asked questions and answers. If you have a question that is not covered here feel free to contact us and one of our helpful representatives will be happy to assist you.

What is Template Tuning Service?

A team of expert designers, programmers, project managers and marketing professionals here to help you create or update your website as fast as possible with minimal expense.

How can I create my own website using your services?

We offer Website Tonight plans for as low as $4.99 a month with hosting included. Visit hosting.templatetuningservice.com for more details.

Can you explain "open source" and "web templates"?... how do I get started?

Open source technologies make managing your own Web site simple. We focus on open source CMS like Drupal to build Websites that are easy to use and manage while bolstering a professional appearance. To get started, you can choose a professional website template from us or any online template vendor, such as TemplateMonster. Email us with the item number and notes on exactly what customization you want and get a professional high quality website up and running in no time. You can also chose from any of the widely available free html/css templates and we can convert it into a Drupal theme for you.

Do I need any special skills in web design to order a customization?

No, you don't need any special skills at all. If you have chosen a template, all you need is to email us with (a) the item number for the template of your choice (b) the desired changes. If you do not have a Website or template, choose from one of our website packages to get started. If you already have a Website, just email us a description of the desired customizations. We'll take care of the rest.

What is a website template? What is "tuning"? Does it mean my website will be a copy?

A website template is a pre-made web page "without contents", very similar to a document or greeting card template, where you insert any images or text. The main advantage is that unlike custom design, which can take months, you know exactly what you're getting and when it will be delivered. Using a template does not mean that your website will look like a copy of other sites. It depends on the extent of customizations. Even custom design studios use templates; they are the building blocks of Web design. Think of a website like a house. When you shop for a house it may have all the same components of other houses on the block, but you decorate it and renovate it and eventually it becomes something unique. That's what template tuning is. And just like a home, there are some cases where building from scratch is the right choice and purchasing an existing home is the right choice - it depends on your budget and goals.

Where should I purchase my template? Can I use my own design?

You can purchase a professional website template from us or anywhere online. Just send us the download link and a list of your desired customizations and we will take care of the rest. Yes, you can also send us your own design concept to translate into a website. See our Media Conversion Services.

How can I explain exactly what I want?

We speak design, technology and English. We will communicate with you via phone, email, text message or however you like. Some clients like to provide illustrations or PowerPoint presentations, and that can be very helpful. But to be clear, you don't need any technical skills to give us the idea of your future site. We will give you all the assistance and advice that you may need.

What type of customizations can I order?

You may order any template customization you want. We provide a wide range of services, from simple pasting customer's text, to creating custom scripts and flash animating. You may view our list of basic customization types here: Tuneup Price List

How long will it take for the finished template customization?

Once you have explained to a support manager what exact template customization you desire, the manager will set the preliminary term of delivery. Typical tuning takes between 24 - 48 hours, but there can be some delays if you don't provide the necessary information, such as correct contact information or personal files (texts, images, etc.)

Can I make changes after I send the files?

No. Once the project is in production it will be completed using the original files. Please be sure to check your files before sending.

What do I have to do to avoid delays and get the desired result?

Provide correct and full information about yourself. According to US legislation your information will not be used in any way, other than using it to provide you with the details of your project. Make sure you have all necessary information and personal files (texts, images) that will allow manager to completely understand your project, give you the right quote and proceed with production. Be sure to proof read your files, make sure you are sending us the precise text that you want to use. You will not be able to provide changes after the project is in production. If you need to make changes you will have to order the service again.

What am I allowed and not allowed to do with Templates?

You may: Build any website using the template in any way you desire. You may not: Resell or redistribute templates; Claim intellectual or exclusive ownership to any of our products, modified or unmodified; Make more than one project using the same template (in order to do so you will have to purchase the same template again, unless you have purchased it as a unique template). You may not remove the site credit to Template Tuning Service.

I purchased a product from Template Tuning a few years ago. How do I get a refund?

We can't help you with that. We are Template Tuning Service. Template Tuning is a different company. We recommend you visit www.templatetuning.com or call their customer support number.

I am an existing hosting customer. How do I contact hosting support?

For hosting support please contact (480) 624-2500 or visit the Hosting Support Forum.

Do you offer hosting?

Yes. For hosting please visit hosting.templatetuningservice.com or order one of our Website packages, hosting is included.

I am an existing hosting customer. How do I contact hosting support?

For hosting support please contact (480) 624-2500 or visit the Hosting Support Forum.

Custom Web Design

For custom web design please contact us with a description of your project and budget. Every custom web design/development project is allotted a dedicated project manager and designer/programmer team. The size of the team depends on the scale of the project.

Hosting, Email and Apps

To compliment our template tuning services, we offer affordable Linux and Windows hosting on dedicated, virtual and shared servers. Our servers offer an industry leading 99.9% up time rate and are monitored 24/7. All plans come with round-the-clock support and dozens of free add-on applications, including Web builders. Visit hosting.templatetuningservice.com to setup your hosting plan.